vip98 Terms and Conditions — Platform Rules and Player Agreement

1 General Terms

These Terms and Conditions ("Terms") govern the relationship between vip98 ("we", "us", "the platform") and any individual ("you", "the player") who registers an account or uses any service provided through vip98. These Terms apply to all games, promotions, payment transactions and communications conducted through the vip98 platform.

vip98 operates as an online gaming platform offering casino games, live dealer tables and other gaming products to eligible players. Access to vip98 is provided subject to these Terms and any additional rules or policies published on the platform from time to time.

These Terms are written in English. In the event of any inconsistency between an English version and any translated version, the English version shall prevail. Players in Bangladesh are encouraged to read these Terms carefully and contact vip98 support if any point is unclear before registering.

2 Eligibility

To register and use vip98 you must meet all of the following conditions:

• You must be at least 18 years of age at the time of registration.
• You must be accessing vip98 from a jurisdiction where online gaming is not prohibited by local law.
• You must not be a current employee, contractor or close family member of a vip98 employee.
• You must not have previously had a vip98 account closed for breach of these Terms.
• You must be registering on your own behalf and not on behalf of any third party.
• You must have the legal capacity to enter into a binding agreement under the laws applicable to you.

vip98 reserves the right to request proof of age and identity at any time. If a player cannot confirm they meet the eligibility requirements, their account will be suspended pending verification or closed permanently.

3 Account Rules

Each player may hold only one active account on vip98. Opening multiple accounts — whether under the same name, the same device, the same IP address or the same payment method — is strictly prohibited and will result in all associated accounts being closed.

When registering on vip98 you must provide accurate and complete information, including:

• Your real full name as it appears on your official identification.
• A valid email address that you have access to.
• A valid mobile number registered in your name.
• Your correct date of birth.
• Your current residential address.

You are responsible for keeping your vip98 login credentials secure. Do not share your password with anyone. vip98 will never ask for your password via email, chat or phone. If you suspect your account has been accessed without your permission, contact vip98 support immediately.

Players are responsible for all activity that occurs under their vip98 account. If you allow another person to use your account, you remain fully liable for any bets placed, deposits made or withdrawals requested during that time.

4 Deposits & Withdrawals

vip98 supports deposits and withdrawals via bKash, Nagad and Rocket. All transactions must be made using a payment method registered in your own name. Third-party payments — where the account holder of the payment method is not the same as the vip98 account holder — are not permitted.

• Minimum deposit amounts apply and are displayed at the time of transaction.
• Deposits are credited to your vip98 account promptly after confirmation from the payment provider.
• Withdrawal requests are processed by the vip98 payments team as quickly as possible.
• vip98 may request identity verification documents before processing any withdrawal.
• Withdrawals will only be sent to the same payment method used for the most recent deposit where possible.
• vip98 does not charge fees on standard deposits or withdrawals, though your payment provider may apply their own charges.
• Any funds deposited in error must be reported to vip98 support immediately.

5 Bonuses & Promotions

vip98 offers bonuses and promotions to both new and existing players. All bonuses are subject to the specific terms attached to each offer, in addition to these general Terms. Where there is a conflict between a promotion's specific terms and these general Terms, the specific promotion terms take precedence.

• Bonus funds are credited to your vip98 account separately from real money funds.
• Bonus funds must be wagered a specified number of times before they can be converted to withdrawable cash.
• Wagering requirements vary by promotion and are clearly stated in each offer's terms.
• Only certain games on vip98 may contribute to wagering requirements — check each promotion for details.
• vip98 reserves the right to withdraw any bonus offer at any time without prior notice.
• Players found to be abusing bonus offers — including through multiple accounts or coordinated play — will have bonuses removed and accounts reviewed.
• Bonuses cannot be transferred between accounts or exchanged for cash outside of the stated wagering process.

If you do not wish to receive a bonus, contact vip98 support before making your deposit and we will ensure no bonus is applied to your account. Once a bonus has been accepted and wagering has begun, it cannot be removed without forfeiting the bonus balance.

6 Gameplay Rules

All games available on vip98 — including Dragon Tiger Luck, Dragon Fishing 2, Water Polo, Mines Grand, Callbreak Quick, Ludo Quick and MG Live — are governed by their individual game rules in addition to these Terms. Players are responsible for understanding the rules of any game before placing a bet.

• Bets placed and confirmed on vip98 cannot be cancelled or reversed.
• In the event of a technical fault during a game round, vip98 will investigate and resolve the issue fairly.
• If a game round cannot be completed due to a system error, bets will be returned to the player's account.
• vip98 game results are final once confirmed by the game system or live dealer.
• Players must not use any software, tool or method designed to gain an unfair advantage in any game on vip98.
• MG Live games are subject to the additional rules of the live dealer studio provider.

7 Prohibited Conduct

The following actions are strictly prohibited on vip98 and will result in immediate account suspension and investigation:

• Opening or operating more than one vip98 account.
• Providing false, misleading or incomplete information during registration or verification.
• Using stolen, fraudulent or unauthorised payment methods for deposits.
• Attempting to exploit technical errors, glitches or vulnerabilities in any vip98 game or system.
• Using automated software, bots or scripts to interact with vip98 games or systems.
• Colluding with other players to gain an unfair advantage in any game.
• Engaging in any form of money laundering or using vip98 for any illegal financial activity.
• Harassing, threatening or abusing vip98 staff or other players through any communication channel.
• Attempting to access another player's vip98 account without authorisation.

8 Suspension & Account Closure

vip98 reserves the right to suspend or close any player account at any time, with or without prior notice, for any of the following reasons:

• Breach of any provision of these Terms and Conditions.
• Failure to complete identity or age verification within a reasonable timeframe.
• Suspected fraudulent, abusive or illegal activity.
• A request from the player to self-exclude under our Responsible Gaming policy.
• Inactivity — accounts with no login activity for an extended period may be flagged for review.
• A legal or regulatory requirement to do so.

If your vip98 account is closed for reasons other than a breach of these Terms, any verified real money balance will be returned to you via your registered payment method after any outstanding verification requirements are met. Bonus balances are not returned upon account closure.

Players who wish to close their own vip98 account voluntarily can do so by contacting our support team. We will process the closure and return any eligible balance promptly.

9 Limitation of Liability

vip98 provides its platform on an "as is" basis. While we work hard to ensure the platform is available and functioning correctly at all times, we cannot guarantee uninterrupted access or that the platform will be free from errors at all times.

• vip98 is not liable for any loss of winnings resulting from technical faults beyond our reasonable control.
• vip98 is not responsible for any losses arising from a player's failure to read or understand game rules or these Terms.
• vip98 is not liable for any indirect, consequential or special damages arising from use of the platform.
• Our total liability to any player in connection with their use of vip98 shall not exceed the total amount deposited by that player in the 30 days preceding the event giving rise to the claim.

Nothing in these Terms limits vip98's liability for fraud, death or personal injury caused by our negligence, or any other liability that cannot be excluded by law.

10 Privacy

vip98 collects and processes personal data in accordance with our Privacy Policy. By registering on vip98 you consent to the collection and use of your personal information as described in that policy. We do not sell your personal data to third parties.

Your data may be shared with payment processors, identity verification providers and regulatory bodies where required by law or necessary to operate the platform. Full details are available in our Privacy Policy.

11 Responsible Gaming

vip98 is committed to promoting responsible gaming. We provide tools to help players manage their activity, including deposit limits, session time reminders and self-exclusion options. We encourage all players to use these tools if they feel their gaming is becoming difficult to control.

• Players can request a self-exclusion period by contacting vip98 support at any time.
• During a self-exclusion period, your account will be suspended and you will not be able to deposit or play.
• vip98 will not send promotional communications to self-excluded players.
• Self-exclusion requests are processed promptly and cannot be reversed during the exclusion period.

For more information about responsible gaming tools and resources available on vip98, please visit our Responsible Gaming page.

12 Changes to These Terms

vip98 may update these Terms and Conditions at any time. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify players by email or through a notice on the platform.

Your continued use of vip98 after any changes to these Terms constitutes your acceptance of the updated Terms. If you do not agree with any changes, you should stop using vip98 and contact support to close your account.

We recommend that all vip98 players review these Terms periodically to stay informed of any updates that may affect their use of the platform.

13 Contact Us

If you have any questions about these Terms and Conditions or about your vip98 account, our support team is available 24 hours a day, 7 days a week. You can reach us at:

• Email: [email protected]
• Live chat: available directly through the vip98 platform after login.
• FAQ: visit our FAQ page for answers to common questions.

We aim to respond to all enquiries within 24 hours. For urgent account issues, live chat is the fastest way to reach the vip98 support team.